SERVICES

Parts
Purchase and Warranty
Technology, Operation and Maintenance

• What are Oceanpower's competitive advantages in quality and performance over other competitors?

Compared against rivals in quality and performance, Oceanpower equipment is probably among the most cost-effective offerings in North America. The strengths can be summarized as follows.

Compressor and Refrigeration System:
We only use brand name Europe-made low temperature compressors (such as Tecumseh or Embraco) for ice cream making. These industry's best compressors guarantee best efficiency and durability. Besides, the refrigeration system is touted by many trade experts as the most efficient one in the trade that incorporates Danfoss expansion valve, dry filter and Oceanpower's own proprietary evaporators. Therefore, our customers save a lot on electricity expenditure.

Hopper refrigeration system is often a separate one that is long-lasting and easy to maintain.

Beater Motor Drive System
Our UL-approved beater motors are among the industry's best in terms of performance and durability, delivering best tasting product with optimal viscosity. In some models, three-phase motors are applied for minimal noise operation in demanding environment. 

Auger and Dispensing System
We offer our proprietary one-piece POM and stainless steel augers to meet customers' specific needs for product texture and viscosity. Plus, compared to our rivals' many-piece beater assemblies, our one piece augers are very easy to install, uninstall and clean. Therefore, customers will never anything when preparing the machine for running.

On top of that, our optional self-closing spigots will save customers much product at dispensing and thus reduce a lot of waste. This feature is extremely useful for self-service application, especially where kids tend to dispense products themselves.

Proprietary Control System
Oceanpower's next generation DW series soft serve machines and batch freezers employ among the best control systems in the refrigeration industry. Our customers credit the control system for ease of operation, stability, durability and precision control that products best tasting product. Unlike some other competing equipment that requires complicated pre-programming or manual studying, our handiness and consistency leave such headache behind businesses that demand dummy operation and fast profit.

Pump System and Product Overrun
All our new models come with patented evaporators and in-house designed adjustable inlet tubes that together produce satisfactory product overrun for wide variety of mixes.

For customers with higher requirement for overrun and production capacity, our gear pump will suffice. Operators can adjust the speed of our gear pump and amount of air intake to fine-tune product overrun without sacrificing production capacity. 

Overall, with right combination, our products can meet majority of the customers in the market for a large range of requirements for product taste, viscosity and overrun.

• How long can an Oceanpower machine normally last?

Oceanpower has been making ice cream machines since the late 1990s and has over the course acquired a lot of experience in machine service and repairs. Our machines can typically last ten years minimum. As of today, some machines manufactured in the early 2000s are still in service with our customers. 

• I would like to receive training on machine service and maintenance. Where can I attend training sessions or receive training materials?

Compared to other major brand ice cream machines, Oceanpower machines are fairly easy to service and maintain without sacrificing quality and performance. Detailed service and repair procedures may vary from models to models. Please contact us directly and we will provide respective documents for your service needs. We are looking forward to hosting training sessions in the US regularly.

• I am nowhere near your office. Where can I find qualified, licensed service technicians in my area.

Since establishment, Oceanpower has been striving to make equipment easy to operate and service for our customers worldwide. Customers can always rely on technical assistance from our published operating and service literature as well as phone support. If situation should go beyond where an operator can manage, customers can turn to their local contracted food service technicians. With our partnership with various service technicians in North America, we will also find a qualified technician if customers don’t have one. We will also assist in communication and parts supply.

•  Once I receive my equipment, how do I set it up and let it run?

Our machines are shipped on pallets, with or without wood crates. If the machine comes with crates, remove the top and side panels of the crates first. Then, unscrew the nuts and bolts at the bottom of the machine that connect the machine with the pallet. Lift one side of the pallet and another person helps roll the machine off the pallet gently. We suggest placing a piece of rag on the floor to reduce the effect of percussion on the floor. 

Roll the machine to where the power outlet is close to and plug the machine into the power receptacle and turn the machine on. Please note that certain machines may not come with proper plug. Customers need to contact local electrician for correction power connection requirements.

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