SERVICES

Parts
Purchase and Warranty
Technology, Operation and Maintenance

• How do I know which Oceanpower models are suitable for my business based on my criteria for capacity and pricing?

Model specifications are displayed on relevant product pages. We have models for choose from small mini counter top soft machines to large two-in-one batch freezer and pasteurizer. I am sure our customers can find a model that fits their business needs. 
Also, please contact us directy for pricing, which varies with order quantity and promotion availability. Volume discount is available. 

• Where do I place order of Oceanpower machines?

Please contact us and we will refer you to a local distributor if available in your local territory or otherwise a national distributor.
 

• Can I customize my order?

Yes, you can. Custom manufacturing will begin upon review and approval from our engineering department. Oceanpower is more than happy to work with our customers for special orders and product customization.

•  Is financing or leasing available for product purchases?

Yes, Oceanpower and our distributors are more than happy to work with third-party equipment financing and leasing providers. Please contact us for more details.

• If I would like to check the machines out before making decision to purchase, where can I do so?

You can visit our local distributor's warehouse if available in your territory. Otherwise, prospective customers may visit our existing customers and see how the machines work. Thus, our existing customers will also serve as referrals. Please contact us for details.

• Where can I purchase replacement parts?

Please contact us directly for replacement parts purchase. A list of major machines parts are also available on the Parts page, under Services tab.

• Can I trade in my piece of old Oceanpower equipment for a new one with you?

It depends on the condition of the old equipment, but we will make every effort to accommodate your request. Please contact us for details.

• What warranty terms do you offer for new machines?

Warranty is provided by third-party distributors and varies with customer desire and affordability.

• What is the usual delivery lead time?

We have some quantities of inventory ready for dispatch immediately. Otherwise, machines will be manufactured after order is received. In this case, the delivery takes six to eight weeks.
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• Are all models offered in North America certified for commercial applications?

Except otherwise noted, models offered in North American market are all safety and sanitation certified for commercial use by Intertek and SGS North America. We are making every effort to ensure that our equipment complies with latest regulations and statutes. Please contact us for detailed information.

• How do I place order if I am not in North America?

We accept orders worldwide. Outside North America, we offer certain models not listed on the Oceanpower America website. Please contact us directly for special models and pricing. Items will be dispatched from the factory directly.

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